Privacy Policy

Last Updated: 27 Feb 2026

This Privacy Policy explains how Meioli ("Meioli", "we", "us", or "our") collects, uses, discloses, and protects information when you use our white-label SaaS infrastructure platform ("Platform").

Meioli is operated from India and serves users globally. By using the Platform, you agree to the practices described in this Policy.

1. Scope

This Policy applies to:

• Agency account owners
• Users authorized by agencies
• Visitors to our website

Agencies using Meioli act as independent data controllers for their end customers. Meioli acts as a data processor with respect to customer data stored within the Platform.

2. Information We Collect

a. Account Information

• Name
• Email address
• Business information
• Login credentials

b. Usage Information

• Log data
• Device information
• IP address
• Browser type
• Activity within the Platform

c. Customer Data

Agencies may upload or generate customer data inside Spaces, including tasks, documents, user roles, dashboards, and other operational data. Meioli processes such data solely to provide the Platform services.

d. Payment Information

Payment processing is handled by third-party providers. Meioli does not store full payment card details.

3. How We Use Information

• To provide and operate the Platform
• To improve features and functionality
• To monitor system security and performance
• To communicate with users
• To comply with legal obligations

4. Legal Bases for Processing (GDPR)

Where applicable under GDPR, we process personal data based on:

• Contractual necessity
• Legitimate interests
• Legal obligations
• User consent (where required)

5. Data Sharing

We may share information with trusted service providers ("Sub-Processors") that assist in operating the Platform, including:

• Cloud hosting providers
• Payment processors
• Analytics providers
• AppConnector (alerts, notifications, workflow automation, integrations)
• Law enforcement if legally required

Sub-Processors

Meioli uses trusted third-party service providers ("Sub-Processors") to support certain platform functions.

AppConnector

Meioli uses AppConnector to facilitate alerts, notifications, transactional emails, workflow automation, and application integrations.

AppConnector may process limited operational data necessary to perform these functions, including user identifiers, system-triggered events, and workflow-related data.

AppConnector processes data under contractual obligations designed to protect confidentiality and security. Meioli remains responsible for ensuring appropriate safeguards are in place.

All Sub-Processors are contractually required to maintain appropriate security and confidentiality safeguards.

Meioli does not sell personal data.

6. International Data Transfers

Data may be processed in India or other jurisdictions where our service providers operate. We implement appropriate safeguards to protect cross-border transfers.

7. Data Retention

We retain account data while your account remains active. Upon termination, data may be deleted in accordance with operational and legal requirements.

8. Security Measures

We implement administrative, technical, and organizational measures designed to protect data against unauthorized access, alteration, or destruction.

9. Your Rights

a. GDPR Rights (EU/UK)

• Right to access
• Right to rectification
• Right to erasure
• Right to restrict processing
• Right to data portability
• Right to object

b. CCPA/CPRA Rights (California)

• Right to know what data is collected
• Right to request deletion
• Right to correct inaccurate data
• Right to opt-out of sale (we do not sell data)

c. India DPDP Act

• Right to access information
• Right to correction and erasure
• Right to grievance redressal

To exercise any rights, contact [email protected].

10. Cookies

We use cookies and similar technologies to operate and improve the Platform. You may control cookies through your browser settings.

11. Children's Privacy

The Platform is not intended for individuals under 18.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Continued use of the Platform after updates constitutes acceptance.

13. Contact

For privacy-related inquiries:
[email protected]