Terms of Service

Last Updated: 27 Feb 2026

These Terms of Service (“Terms”) govern your access to and use of the Meioli Platform, a white-label SaaS infrastructure solution operated from India and serving agencies globally. You, the agency administrator or representative, accept these Terms on behalf of any entity that uses the Platform.

1. Definitions

"Active Spaces" are client workspaces with live-paying customers. Trial or inactive Spaces are excluded from usage-based billing.

"Content" is any text, data, media, integration settings, or other material you or your users upload, generate, or host within the Platform.

"User" refers to anyone you have authorized to use the Platform under your account, including your staff, contractors, and clients.

2. Eligibility & Authority

You must be at least 18 years old and have the legal authority to bind the organization you represent. By accepting these Terms, you confirm you are entitled to onboard users, approve payments, and make compliance decisions on behalf of that organization.

3. Service Description

Meioli provides a branded platform for agencies to run recurring business systems, customer success workflows, and internal automation. The Platform includes Spaces, templates, dashboards, workflows, and integrations with third-party tools. Your use is subject to these Terms, applicable laws, and any additional agreements you enter into with us.

4. Accounts & Access

Provide accurate information, keep credentials confidential, and notify us of unauthorized access immediately. You are responsible for all activity within your account, including user invitations, integrations, automations, and the Content you or your Users create.

5. Fees, Billing & Usage

Meioli charges usage-based fees tied to the number of Active Spaces managed on your account. Usage is metered monthly and billed in the currency specified in your pricing plan. All fees are exclusive of applicable taxes, levies, or duties (including VAT, GST, or similar taxes). You are responsible for paying any taxes imposed by applicable law based on your billing address. All fees are non-refundable unless required by law or explicitly stated otherwise.

6. Payment Processing

We integrate with third-party payment processors such as Stripe, Razorpay, or similar partners. These providers handle credit-card, ACH, or other payment methods directly. Meioli never stores full payment card data; only tokens or invoice metadata are retained for billing and reporting.

7. Acceptable Use

You agree not to use the Platform for unlawful or abusive activities, including:

• Violating laws, regulations, or third-party rights.
• Storing, transmitting, or distributing malware or malicious code.
• Reverse-engineering, scraping, or working around Platform controls.
• Impersonating others or obscuring the source of requests.
• Evading fair usage policies or deliberately overloading the Platform.

8. Intellectual Property

Meioli and its licensors retain exclusive rights to the Platform, source code, trademarks, and documentation. You retain ownership of your Content, but grant Meioli a worldwide, royalty-free license to host, display, and process the Content as needed to deliver the services.

9. Agency-to-Customer Relationships

Agencies own and manage their relationships with their end customers, including pricing, service commitments, and customer-facing negotiations. Meioli’s role is limited to providing and supporting the Platform; we are not a party to agency-client agreements and typically do not have insight into those contractual terms. If an agency’s client raises a dispute, the agency and that client should resolve it directly. We remain available to support agencies by sharing platform data, logs, or exportable records that help with those conversations, but agencies agree not to seek indemnity or damages from Meioli for matters that arise strictly between them and their clients.

10. Data Processing & Compliance

Agencies maintain ownership of all Content they upload, while Meioli acts as a processor, handling such data in line with applicable privacy laws. Data protection (GDPR, CCPA/CPRA, DPDP, and others) is addressed through our Privacy Policy and underlying contractual commitments.

11. Support & SLAs

We strive for high availability, monitoring uptime, and responding to support inquiries promptly. Service level commitments are documented separately for enterprise plans. In the absence of a dedicated SLA, we aim to resolve critical incidents within hours.

12. Third-Party Services & Integrations

You may enable integrations with external platforms (apps, analytics, payment gateways). Those third parties have their own terms, security controls, and service levels that are outside of Meioli’s control. You remain responsible for configuring and monitoring any such integration.

13. Indemnification

You agree to indemnify, defend, and hold Meioli harmless from claims arising from your misuse of the Platform, breach of these Terms, or violations of applicable laws. We will promptly notify you of any claim and allow you to control its defense.

14. Disclaimers & Warranties

The Platform is provided “as is” and “as available.” Meioli does not warrant uninterrupted service except as defined in a separate SLA. We disclaim all implied warranties, including merchantability and fitness for a particular purpose, to the extent permitted by law.

15. Limitation of Liability

Meioli’s liability is limited to the fees you paid for the Platform in the three months preceding any claim. We are not liable for indirect, punitive, incidental, or consequential damages, including lost revenue or goodwill.

16. Termination & Suspension

You may terminate your account at any time via the admin console. Meioli may suspend or terminate access for violations of these Terms or abusive behavior. Upon termination, Content may be deleted after a reasonable grace period unless retention is required by law.

17. Governing Law & Dispute Resolution

These Terms are governed by the laws of India. We encourage resolving disputes amicably; if that is not possible, business-to-business disputes between Meioli and agency customers will be submitted to binding arbitration under recognized rules. For customers who cannot waive statutory consumer or privacy rights (e.g., EU/UK consumers or residents of certain U.S. states), arbitration is not required and those customers may pursue remedies in their own jurisdiction so long as they comply with any applicable notice provisions. If arbitration is unavailable or inapplicable, the courts in India will have exclusive jurisdiction over remaining disputes between the parties.

18. Notices

We send notices via the primary account email or by posting updates on the Platform. You must ensure your notification email is current.

19. Assignment

You may not assign or transfer these Terms without Meioli’s written consent. Meioli may assign or transfer the agreement in connection with a merger, acquisition, or sale of assets.

20. Force Majeure

Meioli is not liable for delays or failures caused by events beyond our reasonable control, including natural disasters, power outages, or internet disruptions.

21. Entire Agreement & Changes

These Terms, the Privacy Policy, and any order forms constitute the entire agreement between you and Meioli. We may update these Terms; continued use of the Platform after notice of changes constitutes acceptance.

22. Contact

For questions about these Terms, email [email protected].